Tenant Handbook

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  1. About
    1. Welcome
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. WMATA
    4. Bicycle Racks
  3. Metropolitan Square Garage
    1. Overview
    2. Entrance
    3. Finding Your Way
    4. Taxi and Handicap Drop Off/Pick-up
    5. Parking Rates
    6. Monthly Parking Program
    7. Tenant Contractor Parking
  4. Building Management
    1. Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. Fitness Center
    5. HVAC Systems
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Tenant Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Tenant Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Information
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Tenant Management Responsibilities
    3. Employee Awareness Brochure
    4. Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Tenant Employees
    3. Access Control Coordinator
    4. Visitors
    5. Large Meetings, Parties, Functions
    6. Contractors
  11. Tenant "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Photography, Video Filming
  14. Building Improvements & Renovations
    1. Building Improvements and Renovations
    2. Additional Construction & Engineering Services

Security Response to Potential Threats of Violence

Unauthorized Individuals

Based upon information provided by the tenant regarding a specific unauthorized individual who poses a threat of violence, Met Square security officers on patrol or stationed on post may be instructed to be vigilant for attempts at entry made by unauthorized individuals.

However, there can be no assurance that unauthorized individuals will be noticed by Met Square Security and/or prevented from gaining access to the property or tenant space.

Furthermore, even if an unauthorized individual is observed on the property, the Met Square Security staff does not have the legal right to detain or request the unauthorized individual to leave the property based solely on his/her presence on the property.  Under these circumstances, the Met Square Security staff’s action would be limited to observing the individual’s behavior, notifying tenant management of the observation and/or notification to District of Columbia Police, as determined in advance by tenant management.

If there is an outstanding court-issued restraining order or arrest warrant in effect at the time of the unauthorized individual’s observation, Met Square Security can request an immediate District of Columbia Police response to enforce the court order.  However, it will be necessary for Met Square Security to possess a copy of the court order to provide it to the District of Columbia Police upon their arrival.

 

Security Escorts

2200 Pennsylvania Avenue Security may provide security escorts within Met Square property upon request.  Any tenant employee can request this service by calling (XXX) XXX-XXXX.  However, since a security officer may not always be readily available, advance notification is encouraged to avoid any delays in waiting for an escort.  It is important to note that the security escort cannot go beyond the Met Square property and the sole purpose of the escort is to provide a uniformed security officer as a visual deterrent and to provide timely communication for requesting District of Columbia Police assistance if necessary during the escort.  Met Square Security officers do not have authority to restrain or arrest suspects.