Tenant Handbook

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  1. About
    1. Welcome
    2. Owner, Manager and Leasing Agent
    3. Nearby Hotels
    4. Nearby Attractions
  2. Commuting Information
    1. Overview
    2. Driving Directions
    3. WMATA
    4. Bicycle Racks
  3. Metropolitan Square Garage
    1. Overview
    2. Entrance
    3. Finding Your Way
    4. Taxi and Handicap Drop Off/Pick-up
    5. Parking Rates
    6. Monthly Parking Program
    7. Tenant Contractor Parking
  4. Building Management
    1. Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
  5. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. Fitness Center
    5. HVAC Systems
    6. Communication Services
    7. Recycling
    8. Office Keys
    9. Tenant Communication Contacts
    10. Holidays
  6. Moving
    1. Overview
    2. Tenant Relocation Checklist
    3. Moving Procedures
    4. Service Elevator Reservation
    5. Loading Dock Limitations
  7. Deliveries
    1. Mailing Address
    2. Parcels and Large Deliveries Address
    3. Deliveries Direct to Office Space
    4. Wheeled Delivery Equipment
    5. Loading Dock Restrictions
    6. Reservations for Extended Loading Dock Time
    7. National Delivery Companies & All Other Couriers
  8. Service Elevator Information
    1. Service Elevator Usage
    2. Reservations for Service Elevators
    3. Service Elevator Dimensions
  9. Safety and Security
    1. Introduction
    2. Tenant Management Responsibilities
    3. Employee Awareness Brochure
    4. Security
    5. Emergency and Incident Reporting
    6. Security Awareness
  10. Access Control
    1. Overview
    2. Tenant Employees
    3. Access Control Coordinator
    4. Visitors
    5. Large Meetings, Parties, Functions
    6. Contractors
  11. Tenant "Workplace Violence" Issues
    1. Introduction
    2. Tenant Management Responsibilities
    3. Property Management Responsibilities
    4. Uniformed Security Services
    5. Security Response to Acts or Threats of Violence
    6. Security Response to Potential Threats
  12. Housekeeping and Material Storage
    1. Standard Materials
    2. Hazardous or Controlled Materials
  13. Miscellaneous Building Policies
    1. No Smoking Policy
    2. Solicitation and Distribution
    3. Animals
    4. Bicycles, Skateboards, In-Line Skates, Scooters
    5. Common Areas Housekeeping
    6. Holiday Decor
    7. Halogen Lights, Space Heaters, Coffee Makers
    8. Use of Stairwells
    9. Use of Freight Elevators
    10. Photography, Video Filming
  14. Building Improvements & Renovations
    1. Building Improvements and Renovations
    2. Additional Construction & Engineering Services

Security

Metropolitan Square Security serves the complex 24 hours a day, seven days a week.  The Metropolitan Square Security Lobby Desk can be contacted at (202) 559-8855 and metsecurity@contractor.bxp.com.

 

Security Staff

  • Metropolitan Square Property Management contracts with a security services firm to provide uniformed security officers.
  • A uniformed security officer is posted at the Metropolitan Square Lobby Desk 24/7.
  • An additional uniformed security officer provides random foot patrols around the interior and exterior of the property and is available for response to incidents, emergencies or general requests for assistance.

 

Security Systems

  • Extensive closed circuit television cameras monitor various locations throughout the Metropolitan Square Complex.
  • Radio communication systems provide continuous contact among all security staff.
  • Public emergency assistance intercoms are located throughout the garage and provide direct voice communication to the Metropolitan Square Security.  A card access system provides office building access control (See Access Control Section for more information).